Today Telecom Service Providers face many obstacles and are limited to a level of support that they can get from their telecommunications companies. With so many limitations the value of customer support for the end customer is not at the best quality. Many times over end customers with telecom issues face poor service of support with telecom service providers.
Telecom Service Providers in the UAE should re-invent themselves starting with the relationships between the provider and the telecommunications company. Having a sound relationship with the telecommunications company in the areas of support means being able to give the end user a higher level of support within a timely manner. With the ability to go right to the source of the issue at the telecommunications level ensures a quicker fix and a happier customer. When an account manager has to wait on hold to deal with the issue that the customer could be dealing with the customer is not getting the level of customer support he deserves.
Enabling account managers to deal directly with the source of the issue puts him in a better position to keep his customers happy. Telecom Service Providers in the UAE should request a higher level of support from the telecommunications companies. Providing a high quality of support of service is what the customer looks for in the Telecom Service Providers. Telecom Service Providers in the UAE should look for ways to improve the services they offer ensuring the best of support of services to each customer regardless of business size treating each one with a high quality of respect.
COMMit is a UAE Telecom Service Provider voted 2014 TOP DU PARTNER. COMMit supports more than 4000 du business customers with a very high level of support. COMMit ensures a timely high level of support to each customer. COMMit du account managers and representatives work directly with du on a professional manner. Backed by a highly qualified and trained staff of du representatives COMMit can give you the level of customer support you deserve. If you don’t have a du account manager managing your du business account give us a call today so we can send an account manager to your office to ensure you are getting the right services and plans you need to effectively manage your business.